Dignity Health Patient Access Clerk - Guarded Care Unit in Bakersfield, California


Founded by the Sisters of Mercy, Mercy Hospitals have a history of caring for our community that goes back more than 100 years. We provide a broad range of medical and surgical services including minimally invasive and outpatient options. Our family of services includes the area's only inpatient oncology unit, the Orthopedic, Spine, and Hand Center, Family Birth Center, the Lactation Support Center and retail store, and many others. Mercy Hospital Downtown is a 194-bed facility located in downtown Bakersfield. Mercy Hospital Southwest is a 78-bed facility and the only hospital located in the rapidly growing area west of Highway 99. Mercy Hospital is a member of Dignity Health and is a trusted community partner, serving residents of Bakersfield and Kern County with quality, compassionate care since 1910. Learn more at.


Position Summary:

Pre-registers and registers patients presenting at the hopsital for inpatient and outpatient services via the Hospital MediTech system. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: Patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Responsible for verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements. PCP approval requirements and billing requirements as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the CHW Payment Assistance program. Collects co-payments and other patient liabilities.


Minimum Requirements:

  • Two years or more previous experience in registration in healthcare, business office and or physician billing, with reimbursement and collections.

  • Previous patient registration, cashiering, knowledge of insurance verification authorization and billing process.

  • Understands and is knowledgeable with all payers including, HMO, Commercial, Medi-Cal and Medicare programs.

  • Must have excellent customer service skills, communication and telephone etiquette.

  • Interpersonal relationships; relates well with hospital staff, medical staff and public.

  • Attitude positive and cooperative toward his/her position, the hospital and fellow employees.

  • HSD/GED or 2 years equivalent work experience.

Special Skills:

  • Computer skills, Word, Excel, 10-Key by touch, basic English and Mathematical Skills


  • Hospital Registration for two or more years

  • Typing 35 WPM

This position is represented by SEIU United Healthcare Workers.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-62746

Employment Type Seasonal/Casual/OnCall/Supplemental

Department Patient Registration

Hours / Pay Period 1

Facility Mercy Hospital Bakersfield

Shift Day

Location Bakersfield

State/Province CA

Standard Hours Varied

Work Schedule 8 Hour