Dignity Health Patient Access Representative in BAKERSFIELD, California


Bakersfield Memorial Hospital is a 426 bed acute care medical center offering a full range of services including the Sarvanand Heart and Brain Center, Grossman Burn Center at Memorial Hospital, expanded maternity and family care, the Lauren Small Children’s Center, orthopedic services, wound care center, 24-hour emergency care and general/outpatient surgery. Memorial Hospital is a Children’s Miracle Network Hospital and is home to the Bakersfield Ronald McDonald House. Memorial Hospital is a member of Dignity Health and is a trusted community partner, serving residents of Bakersfield and Kern County with quality, compassionate care since 1956. Learn more by visiting.


Position Summary:

The qualified candidate will pre-register and register patients presenting at the hospital for inpatient and outpatient services via the Hospital MediTech system. Will conduct patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. The Patient Access Rep will facilitate the patients admission flow, including activities such as: Patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents.

Responsible for verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party Payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements. PCP approval requirements and billing requirements as appropriate. Submits notices of admissions to payors, as needed. Provides information and answers questions about the Dignity Health Payment Assistance program. Collects co-payments and other patient liabilities.


Minimum Requirements:

  • Two years or more previous experience in registration in healthcare, business office and or physician billing, with reimbursement and collections.

  • Previous patient registration, cashiering, knowledge of insurance verification authorization and billing process.

  • Understands and is knowledgeable with all payers including, HMO, Commercial, Medi-Cal and Medicare programs.

  • Must have excellent customer service skills, communication and telephone etiquette.

  • Minimum of a High School diploma or equivalent education.

Desired Skills and Experience

  • Interpersonal relationships; relates well with hospital staff, medical staff and public.

  • Positive attitude and cooperative toward his/her position, the hospital and fellow employees. Computer skills: Word, Excel, 10-key by touch

  • Typing 35 WPM preferred.

  • Basic English and Mathematical skills.

This position is represented by SEIU United Healthcare Workers.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-55851

Employment Type Full Time

Department Patient Registration

Hours / Pay Period 80

Facility Bakersfield Memorial Hospital

Shift Varied


State/Province CA

Standard Hours Sun-Sat