Dignity Health CALL CENTER REP - SEQ in BELMONT, California

Overview

Dignity Health Medical Foundation, established in 1993, is aCalifornia nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Sequoia, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of the Bay Area on the peninsula and beyond. With a growing list of primary and specialty care clinics, along with our Dignity Health/GoHealth Urgent Care Centers, local affiliated Dignity Health hospital (Sequoia Hospital), and other City of San Francisco locations (via Dignity Health Medical Group – Saint Francis/St. Mary’s and Saint Francis Memorial Hospital and St. Mary’s Medical Center), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, surgical services that include general, vascular, gynecological, cardiothoracic, and orthopedics, and a growing list of neurologist, cardiologists, endocrinologists, infectious disease and sports medicine specialists.

Responsibilities

The Call Center Representative position is the first point of phone customer service contact for our patients, patient family members, physicians, and other clinic staff, by offering customer service, communications, and appropriate distribution of phone calls, tasks & messages. The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.

REQUIREMENTS:

-Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry/environment.

-Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist preferred.

-High School diploma or equivalent.

-Excellent interpersonal, organizational, and customer service skills are essential.

-Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

-Communicate effectively in the English language in person, on the phone, & in writing.

-Familiarity with an electronic practice management system is preferred.

-Experience with multi-line phones/ACD phones environment preferred.

-Medical terminology preferred.

-None required for this position.

Qualifications

Two (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry/environment. Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist preferred. Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Communicate effectively in the English language in person, on the phone, & in writing. Familiarity with an electronic practice management system is preferred. Experience with multi-line phones/ACD phones environment preferred. Medical terminology preferred. None required for this position.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-54433

Employment Type Full Time

Department Adult Clinic

Hours / Pay Period 80

Facility Dignity Health Medical Group-Sequoia

Shift Day

Location BELMONT

State/Province CA

Standard Hours Mon to Fri 8am to 5pm