Dignity Health MA / MOR - DMF in CAPITOLA, California
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.
As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Dignity Health Medical Group – Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 70 providers with specialties including,,,,, urology,, and. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains and more.
The Medical Assistant/Medical Office Representative (MA/MOR) position is responsible for knowing his/her professional scope of practice as defined by the California Business and Professional Code and for satisfactorily completing the Dignity Health Medical Foundation orientation period that includes demonstrating skills and behaviors that meet a fully competent level of performance. The MA maintains a clean, organized, and safe environment, and performs patient care services that support the physician/ provider's practice under the clinical supervision of the Physician, Registered Nurse, Nurse Practitioner, Physician Assistant or Licensed Vocational Nurse.
The MOR position is the first point of phone customer service contact. This position will provide excellent customer service through communications and appropriate distribution of phone calls and messages.
This includes assisting in prepping patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data
Documenting patient concerns, patient messages, and care provided to the patient in the patient's medical record for the physician's review
Administering medications specifically directed by the physician and performing accurate vital sign measurements and documentation.
Medical Office Representative:
collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system
May perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines
This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
High school diploma (or equivalent) required
Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation HR department in conjunction with the State Division of Allied Health Professions), required
Excellent interpersonal, organizational, and customer service skills required
Medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice required
Keyboarding skills and the ability to utilize computer equipment and software required, as is experience with other types of standard office equipment
Current BLS certification required (must be certified through the American Heart Association)
Six (6) month's experience in an outpatient setting as a Medical Assistant preferred
Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred
or an equivalent amount of experience in a high-volume customer service role in another industry/environment
or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
Familiarity with an electronic practice management system preferred
Experience with multi-line phones/ACD phones preferred
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Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please
If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.
Job ID 2018-56374
Employment Type Per Diem
Department Clinic Administration
Hours / Pay Period .01
Facility Dignity Health Medical Group Santa Cruz
Standard Hours VARIED