Dignity Health Supervisor, Clinic Operations in CAPITOLA, California
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Dignity Health Medical Group – Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 70 providers with specialties including,,,,, urology,, and. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains and more.
The Supervisor, Clinic Operations is expected to provide tactical leadership in order to maximize the effectiveness of all service delivery systems and financial performance, engages staff and cultivate a care center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's way and culture. Coordinates the day-to-day operational aspects of the clinic. Works closely with staff and providers in each unit to ensure that all fiduciary and care center goals are met. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. This position will also have access to patient protected health information (PHI). The Supervisor, Clinic Operations has a responsibility to safeguard patient health and financial information.
Minimum of three (3) years of lead or supervisory experience, or equivalent experience
Demonstrated ability to effectively supervise productive, engaged teams and work with providers
Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing process and systems
Knowledge of computers, systems and software, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages
Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices
High school diploma or equivalent
Is a visible and results oriented leader with a focus on doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests
Employs a style that is transparent, credible, and focused on relationship building, influence, conviction and integrity
High degree of resilience, has a sense of urgency, is outcome drive and can thrive in environment of rapid change while effectively managing pressure in an effective and professional manner
Excellent interpersonal and communication skills
Ability to express ideas effectively, both orally and in writing
Ability to demonstrate Dignity Health's values and exercise tact and diplomacy in dealing with others
Ability to effectively supervise and motivate others
Ability to work effectively and independently under pressure with minimal direction
Supports providing exceptional patient care within a highly regulated and constantly changing environment
Previous out-patient practice management experience
Previous experience in the assigned medical group
Previous lead or supervisory experience in a union environment
Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education
LVN or Registered Nurse License
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Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please
If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.
Job ID 2018-59830
Employment Type Full Time
Department Clinic Administration
Hours / Pay Period 80
Facility Dignity Health Medical Group Santa Cruz
Standard Hours Mon-Fri shift times vary
Work Schedule 8 Hour