Dignity Health PBX Operator Intermediate in CHANDLER, Arizona

Overview

Located in the Phoenix, Ariz., suburb of Chandler, the Chandler Regional Medical Center is a 338-bed, not-for-profit hospital with more than 2,500 employees and almost 1,000 doctors on staff representing all major specialties. Chandler Regional joined the Dignity Health system in 1999, but has been part of the community for more than 50 years. The hospital includes a Level I Trauma Center, a Heart and Vascular Center, a Wound Healing Center, a Family Birth Center and many additional services. During the fiscal year ending June 30, 2016, Chandler Regional provided more than $48 million in community benefit. As a result of Dignity Health’s mission to deliver health care and partner with the community, nearly 100,000 people in the East Valley were reached through community health services. For more information visit:

Responsibilities

Join a team of friendly professionals as a PBX (Hospital) Operator in Telecommunications. The PBX Operator is responsible for using computer and telephony systems to quickly and kindly answer and appropriately route incoming calls. The PBX Operator handles and announces life safety code calls using multiple systems including overhead public address and digital paging systems. The incumbent communicates clearly and professional to achieve desired goals. This position will have varied shifts and days off.

After a thorough training program, the "PRN" or "On-Call and As Needed" operator typically works a scheduled shift per pay period and covers other schedules as needed (i.e. vacations, call-outs, and/or leaves).

Qualifications

Minimum Requirements:

One Year customer service experience including heavy phone service or call center.

Three years customer service experience, preferably in a hospital PBX or high volume call center environment.

Experienced with electronic mail applications.

Prefer MS Office experience.

Intermediate Computer skills and accurate typing skills

Comfortable and clear speaking voice when with making public address announcements.

Effective verbal and interpersonal communication skills

Must be able to multi-task and prioritize during high stress situations (code scenarios).

Preferred Qualifications:

Experience in the hospital setting

English/Spanish bilingual desired

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-54415

Employment Type Seasonal/Casual/OnCall/Supplemental

Department Marketing Department

Hours / Pay Period 24

Facility Chandler Regional Medical Center

Shift Varied

Location CHANDLER

State/Province AZ

Standard Hours Varied