Dignity Health Manager of Environmental Services in GLENDALE, California


Founded in 1926, Glendale Memorial Hospital and Health Center is a 334-bed, acute care, nonprofit, community hospital located in Glendale, California. The hospital offers a full complement of services, including its award winning heart center, the colorectal surgery institute, a gastrointestinal program, and is a Los Angeles County approved primary stroke center. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visitfor more information.


Position Title: Manager of Environmental Services

Position Summary:

Manages the daily operations of the Environmental Services department, including supervision of staff and responsibility for the sanitation, infection control and patient satisfaction outcomes of the department. Ensures a consistent high level of quality that meets budgetary, regulatory and departmental standards..

  • Maintains adequate staffing for daily needs reflecting cost efficiency. Trains, assigns and directs the work of staff. Assists with the preparation of the budget and contributes to the development of short -term operational plans for the department.

  • Maintains communication with patient, staff, and customers regarding the level of services they receive from Environmental Services staff, and promotes patient satisfaction in environmental services (i.e. cleanliness scores). Conducts rounding with patients and staff and ensures their feedback is considered in continuous improvement. Maintains log of of patient and staff feedback is considered in continuous improvement.

  • Surveys regularly all departmental procedures for adherence to sanitation, infection control, regulatory compliance, safety and patient confidentiality standards. Provides an ongoing effective in-service program for all employees of the Environmental Service Department. Maintains regulatory compliance and infection control practices.

  • Assists with reviewing and maintaining all vendor contracts, monitors the contracts in use and recommends effective utilize vendors to achieve the best possible cost.


  • Knowledge of organization's budget process and ability to apply policies and practices for planning and administering a budget.

  • Knowledge of housekeeping processes, tools and techniques in a healthcare environment; ability to apply this to provide a clean and sterile environment for patients and facility staff.

  • Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.

  • Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

  • Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.

  • Knowledge of process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.


Education and Experience:

  • Experience: Minimum of one (1) year EVS management experience in related field

  • Education: Bachelor's degree or a combination of education and/or additional job related experience.

  • Licensure: None specified.

  • Special Skills: None specified.

  • Training: None specified.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-47099

Employment Type Full Time

Department Environmental Services

Hours / Pay Period 80

Facility Glendale Memorial Hospital and Health Center

Shift Day


State/Province CA

Standard Hours 8:00am - 5:00pm