Dignity Health Patient Registration Representative Apprentice in GRASS VALLEY, California
Dignity Health Sierra Nevada Memorial Hospital (SNMH) is a 104-bed acute care hospital located in Grass Valley, CA, providing compassionate, quality health care to residents and visitors of western Nevada County since 1958. Sierra Nevada Memorial Hospital delivers a comprehensive range of health care services including inpatient and outpatient surgical services, family birth center/labor and delivery, emergency services, cancer care, and cardiology services. The not-for-profit hospital is an affiliate of the nationally recognized Dignity Health system, linking patients to important regional resources such as the Dignity Health Heart & Vascular Institute of Greater Sacramento and the Dignity Health Neurological Institute. For more information, visit snmh.org.
Employing excellent customer service skills, the Patient Registration Representative Apprenticeship will provide on-the-job experience for those looking to develop a career in patient registration. This person will learn how to ensure a positive patient experience throughout the registration process in multiple areas of registration. They will insure appropriate reimbursement for services rendered, primary duties taught will include:
a.) Appropriate patient identification
b.) Collecting accurate and thorough patient demographic data
c.) Obtaining insurance information and verifying eligibility and benefits
d.) Determining and collecting patient financial liability
e.) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance
The Patient Registration Representative Apprentice will work side-by-side with a Registration Representative assigned to them to ensure they adhere to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative Apprentice will learn to be an information source for patients and patient's families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities.
High school diploma, GED or equivalent
Minimum 6 months of customer-facing customer experience working role either employed or as a volunteer basis
Attention to detail
Ability to multi-task in a hectic environment
Excellent communication skills
Desire to learn revenue cycle in a health care environment
Ability to work with other financial and clinical departments
Familiar with multiple computer systems.
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If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.
Job ID 2018-57510
Employment Type Temporary
Department Patient Registration
Hours / Pay Period 80
Facility Sierra Nevada Memorial
Location GRASS VALLEY
Standard Hours varied hours and weekends/holidays
Work Schedule 8 Hour