Dignity Health Patient Registration Representative Apprentice in GRASS VALLEY, California


Dignity Health Sierra Nevada Memorial Hospital (SNMH) is a 104-bed acute care hospital located in Grass Valley, CA, providing compassionate, quality health care to residents and visitors of western Nevada County since 1958. Sierra Nevada Memorial Hospital delivers a comprehensive range of health care services including inpatient and outpatient surgical services, family birth center/labor and delivery, emergency services, cancer care, and cardiology services. The not-for-profit hospital is an affiliate of the nationally recognized Dignity Health system, linking patients to important regional resources such as the Dignity Health Heart & Vascular Institute of Greater Sacramento and the Dignity Health Neurological Institute. For more information, visit snmh.org.


Position Summary:

Employing excellent customer service skills, the Patient Registration Representative Apprenticeship will provide on-the-job experience for those looking to develop a career in patient registration. This person will learn how to ensure a positive patient experience throughout the registration process in multiple areas of registration. They will insure appropriate reimbursement for services rendered, primary duties taught will include:

a.) Appropriate patient identification

b.) Collecting accurate and thorough patient demographic data

c.) Obtaining insurance information and verifying eligibility and benefits

d.) Determining and collecting patient financial liability

e.) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

The Patient Registration Representative Apprentice will work side-by-side with a Registration Representative assigned to them to ensure they adhere to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative Apprentice will learn to be an information source for patients and patient's families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities.


Minimum Qualifications:

  • High school diploma, GED or equivalent

  • Minimum 6 months of customer-facing customer experience working role either employed or as a volunteer basis

  • Attention to detail

  • Ability to multi-task in a hectic environment

  • Excellent communication skills

  • Desire to learn revenue cycle in a health care environment

  • Ability to work with other financial and clinical departments

  • Familiar with multiple computer systems.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-57510

Employment Type Temporary

Department Patient Registration

Hours / Pay Period 80

Facility Sierra Nevada Memorial

Shift Varied


State/Province CA

Standard Hours varied hours and weekends/holidays

Work Schedule 8 Hour