Dignity Health Patient Registration Representative in GRASS VALLEY, California


Sierra Nevada Memorial Hospital has proudly served as the sole healthcare provider for western Nevada County for more than 50 years. Much has happened since the hospital opened in 1958, including additions in 1994 of a 68,000 square foot Outpatient Center, a comprehensive Cancer Center and most recently, the opening of the Sierra Nevada Diagnostic Center in the fall of 2006. SNMH is a licensed, acute care hospital providing a full range of services including cardiovascular, surgical, emergency and diagnostic. SNMH offers access to the SNMH Health Sciences Library.

The library features continuing and medical education for healthcare professionals, diabetes classes, prenatal classes, cancer support groups, and family caregiver classes. In addition, we have more than 90 board certified primary and specialty care physicians on our active and associate medical staff.


Position Summary:

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a

positive patient experience throughout the registration process.

Core Duties:

  • Appropriate patient identification

  • Collecting accurate and thorough patient demographic data

  • Obtaining insurance information and verifying eligibility and benefits

  • Determining and collecting patient financial liability

  • Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance


Minimum Qualifications:

  • High School diploma, GED or equivalent

  • Thorough understanding of insurance policies and procedures

  • Working knowledge of medical terminology

  • Able to perform basic mathematics for payment calculation

  • Experience in requesting and processing financial payments

  • Intermediate to advanced computer skills

Preferred Qualifications:

  • Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related 2 years preferred

  • Knowledge of charity care programs as well as the various government and non-government programs preferred

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-58454

Employment Type Full Time

Department Patient Registration

Hours / Pay Period 80

Facility Sierra Nevada Memorial

Shift Day


State/Province CA

Standard Hours weekend rotation

Work Schedule 8 Hour