Dignity Health Patient Access Representative in LOS ANGELES, California


Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women’s Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visitfor more information.


Position Summary:

All employees are expected to perform their duties in alignment with the vision and values of the organization. Pre-registers and registers patients presenting at the hospital for inpatient and outpatient services. Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Provides information and answers questions about the Dignity Health's Payment Assistance program. Collects co-payments, and other patient liabilities. Enters the financial and admissions data into the hospital information computer systems.


Minimum Requirements:

  • Two years hospital registration/pre-admit experience

  • High School Graduate preferred.

  • Knowledgeable in all phases of Medi-Cal program, including application process, eligibility status and case problems.

  • Knowledgeable of outside related departments - Soc. Svc., VA, VOC, Rehabilitation Centers, hospitals contacted in determining hospital coverage. Bilingual (English and Spanish) preferred.

  • Demonstrated PC skills.

  • Office equipment, such as QUBE/Medicare Eligibility system, Blue Cross standard system, various Medi-Cal Eligibility systems, calculators, copiers, facsimile machines, telephones, typewriters, files/file cabinets, etc.

  • Detailed oriented.

This position is represented by SEIU.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-47661

Employment Type Part Time w/o Benefits

Department Patient Registration

Hours / Pay Period 32

Facility California Hospital Medical Center

Shift Night


State/Province CA

Standard Hours Variable 7:00p.m. and 11:00p.m. shift Every other weekend