Dignity Health Telephone Operator in NORTHRIDGE, California

Overview

Founded in 1955, Dignity Health – Northridge Hospital Medical Center is a 394-bed, acute care, nonprofit community hospital located in Northridge, California. The hospital offers a full complement of award winning services, including the Leavey Cancer Center, a cardiovascular center, stroke center, the Center for Assault Treatment Services, a pediatric medical center, and the only pediatric trauma center in the San Fernando Valley. As a leading provider of compassionate, high-quality and affordable patient-centered care, we share a rich legacy with Dignity Health, one of the nation’s five largest health care systems. We are part of a 21-state network of nearly 9,000 physicians, 62,000 employees and more than 400 care centers. Visitfor more information.

Responsibilities

PBX Operators are responsible for answering and transferring all calls to the main PBX Switchboard for Northridge Hospital. The PBX Operators are frontline communications for the Hospital and are therefore expected to make customer service the number one priority. Strong verbal communications, and a proactive customer service skills are essential. PBX Operators are also responsible for handling emergency code communications and hospital computer base applications to support all department necessities.

Qualifications

  • Three (3) years experience in an outpatient setting as a Medical Office Receptionist performing similar duties or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries.

  • High School diploma or equivalent .

  • Excellent interpersonal, organizational, and customer service skills are essential.

  • Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

  • Familiarity with an electronic practice management system is preferred.

  • Experience with multi-line phones/ACD phones preferred.

  • Medical terminology preferred. None required for this position.

  • This position is represented by SEIU-UHW

  • *The ideal candidate will work Saturdays to support the Saturday clinics*

  • Minimum 1 year experience, working on a high volume PBX Switchboard required.

  • Typing Skills, Customer Service for Telephone Communications required. N/A. N/A.

  • Current Fire Safety card required.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-59355

Employment Type Per Diem

Department Telecommunications

Hours / Pay Period 8

Facility Northridge Hospital Medical Center

Shift Varied

Location NORTHRIDGE

State/Province CA

Standard Hours 2300-0700

Work Schedule 8 Hour