Dignity Health Receptionist in Pasadena, California

Overview

Dignity Health is one of the nation's largest health care systems. As of June 30, 2017, Dignity Health operated more than 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics in 22 states, through its network of more than 9,000 physicians and more than 60,000 employees. Headquartered in San Francisco, CA, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to those who are poor and underserved. In its fiscal year ended June 30, 2017, Dignity Health provided $2.6 billion in charitable care and services. More information on Dignity Health is available at.

Responsibilities

Position Summary:

Under the direction of the Manager, Business Operations, the Receptionist is the first line of customer service at the system office. As such, the receptionist will be interacting with members of senior management, staff, contractors, vendors, and visitors. The candidate must have excellent communication, organization and customer service skills; must be punctual and maintain a good attendance record; must be able to work in a fast-paced environment; manage multiple incoming phone calls; maintain a professional appearance reflective of the corporate office environment; must demonstrate maturity, professionalism, and a welcoming demeanor; exercise good judgment and discretion when dealing with confidential matters; and be resourceful and willing to assume added responsibilities as required.

Core Duties:

  • Answers and directs incoming calls in a courteous, expedient and professional manner; researches and responds to caller/visitor inquiries using all available resources; delivers messages in an expedient and professional manner.

  • Consistently executes System Office opening and closing procedures.

  • Maintains a neat and professional front desk and lobby area.

  • Greets and assists all visitors, vendors and office staff with a welcoming and good attitude and remains alert at all times of who enters/exits the suite; reports any unusual activity; enforces security practices, including sign-in and issuing visitor badges

  • Signs for incoming shipments, including US mail, courier and express mail packages; promptly places voice or email message to staff of delivery.

Competencies:

Keeping the organization’s mission, vision and values at the forefront of associate decision making and action.

Ensuring that the customers/client’s perspective is a driving force behind our actions and business decisions; crafting and implementing service practices that meets the customers/client’s needs. (Focus also includes internal and external customers)

Demonstrates breadth and/or depth of professional/technical skills and capabilities required for position; shares knowledge; sets or contributes to the Company’s direction within area of expertise.

Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. Foster an environment of trust and confidence through integrity and professionalism.

Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. Foster an environment of trust and confidence through integrity and professionalism.

Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.

Knowledge of and ability to use tools and techniques to perform daily functions.

Understanding of the need to carefully evaluate the impact of emerging business situations and choose the best path forward and ability to select and assertively communicate actions and activities that maximize organization performance.

Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, and consultants).

Qualifications

Minimum Qualifications:

  • Minimum of 3 – 5 years experience as a receptionist answering and managing multi-phone line.

  • High School graduate with emphasis on clerical business preparation.

  • Excellent communication, organization and customer service skills; answering and managing multi-phone line.

  • Proficiency with MS Office suite.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-60003

Employment Type Full Time

Department Office Services - Pasadena

Hours / Pay Period 80

Facility Dignity Health System Office

Shift Day

Location Pasadena

State/Province CA

Standard Hours Monday - Friday (8:00 AM - 5:00 PM)

Work Schedule 8 Hour