Dignity Health Application Systems Analyst III - IT Decision Support in PHOENIX, Arizona


Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs. For more information, please visit our website at. You can also follow us on and.


Position Summary:

The Application Systems Analyst III provides support for the application development or implementation of low to medium complexity and cross functional program or projects and/or provides application support for the user community with high complexity.

This Analyst III performs troubleshooting for high complex hardware, software and system problems for multiple modules or applications. Acts as subject matter expert in one or more areas. Works on one or more projects as a project team member.

Core Duties:

  • As a member of the Decision Support team, assists in maintaining the team’s suite of applications, troubleshooting issues, providing and implementing technical and business solutions.

  • Participate in developing both short and long-term strategies, plans, and direction for the suite of applications or interfaces within the Decision Support team

• Responsible for working with customers in the design, support and maintenance and deployment of applications as well as the information support processes. Responsibilities include, but may not be limited to the following:

• Diagnose and resolve complex problem management and provide guidance to other team members. Maintains knowledge management database for problem reporting and resolution. Escalates issues when necessary.

• Responds to customer requests of high complexity that typically require change or release management functions to be executed. Interacts with the customers in a courteous and professional manner.

• Develops and maintains a knowledge management system to capture knowledge and work processes.

• Participates in the deployment of new modules, upgrades, fixes and new installations. Participates in design, build and implementation and for low to moderate complex changes executes transition to operations.

• Develops test plans for new application functionality from application/technical support perspective. Collaborates with the business solutions, Quality Assurance Center and clinical community for functional testing.

• May assist in the development of service level agreements (SLAs). Monitors deviations and escalates issues to more senior team members.

• Develops overall project task list for application system analysis, estimates and resource plans for small to medium scale projects.

• Day to day interactions with user community and works collaboratively with multiple clinical and IT Stakeholders as it relates to Problem Management, and Project delivery on small to medium size projects.

• Understanding and adherence to policies and procedures. Develops new or modifies existing.

• Demonstrates potential leadership qualities through team motivation, coaching, and mentoring.


Minimum Qualifications:

  • Associates degree or technical institute degree/certificate or equivalent work experience.

  • Requires 7-10 year’s experience working in IT Application Systems Analysis.

  • Requires 7-10 years of experience working on Ambulatory, Clinical, Financial or Revenue Cycle Applications.

  • Experience working with project life cycle and project management methodologies required.

  • Knowledge and experience with the Microsoft suite of development, database, and project management applications, as well as data warehousing concepts and applications.

  • Knowledge of project management processes and architecture

  • Experience with application administration and support, preferably in the area of Project and Portfolio Management

  • Ability to troubleshoot a variety of complex application issues, work with both internal teams and 3rd party vendors to provide solutions

  • Intermediate level or better SQL skills

  • Contribute to the planning of application/interface releases and configuration changes

  • Provide input to administering and maintaining all production and internal environments

  • Provide input to the implementation, backup and roll-back plans

  • Ensure there are procedures and processes within the Decision Support functions

  • Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management)

  • Excellent problem solving skills

  • Excellent verbal and written communication skills.

Preferred Qualifications:

  • Bachelor's degree in Computer Information Systems / Computer Science preferred

  • 5-7 years’ experience working in the healthcare/medical environment preferred.

  • Planview Administration or administration for a similar Project and Portfolio Management application

  • Proficient with report writing - SSRS and data transformation – SSIS

  • Experience with C#, ASP.NET, VB.NET

  • Knowledgeable in techniques and practices for the use of business intelligence

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-54093

Employment Type Full Time

Department IT Customer Service / Quality

Hours / Pay Period 80

Facility Dignity Health

Shift Day

Location PHOENIX

State/Province AZ

Standard Hours Mon-Fri (8-5 PM)