Dignity Health Call Center Representative in PHOENIX, Arizona


Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services.

The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles.

DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students.

The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.

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Performs complex customer service duties, including but not limited to handling/processing inbound and outbound telephone calls and web-based interactions, as well as written correspondence and documentation with little to no supervision. Responsible for the scheduling for all modalities with minimal phone wait times. The Call Center Representative is the first point of service for patients coming into DHMG and is responsible for greeting, registering, and scheduling patient appointments. Responsible for verifying insurance eligibility and benefits. Obtains routine financial information from various sources to advise patients of payment plan arrangements and Medicare coverage. The DHMG Call Center is a very fast paced environment. It requires an individual who is able to multi-task, think critically, move quickly between significantly varying skillsets, and display a consistent humankindness throughout all interactions.

scheduling, schedule, administrative, assistant, office, medical group, insurance



Call center experience or working knowledge of customer service or industry experience as it relates to the position required.

High School diploma/GED


Two (2) years scheduling in a medical office or other healthcare environment. Experience with electronic scheduling and health record systems. Knowledge of insurance plans. Customer service or phone etiquette training. Medical Assistant/Nursing training. College level business courses preferred. Bi-lingual Spanish. Strong medical terminology background.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-46288

Employment Type Full Time

Department Central Scheduling - Primary Care

Hours / Pay Period 80

Facility Dignity Health Medical Group Arizona

Shift Day

Location PHOENIX

State/Province AZ

Standard Hours 8:00am-4:30pm