Dignity Health Intl Patient Services Program Mgr. in PHOENIX, Arizona


Located conveniently in the heart ofis a 450+ bed, not-for-profit hospital that provides a wide range of health, social and support services. We are extremely proud to be a nationally recognized center for quality tertiary care, medical education and research. St. Joseph's includes the internationally renowned,,,and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro rehabilitation, orthopedics, and other medical services.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, a strategic alliance with Phoenix Children's Hospital, and a partnership with The University of Arizona Cancer Center.

Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix, area. More than 117 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of.

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Join us now as we look for a dynamic International Patient Services Program Manager. In this position the International Patient Services Program Manager manages the international patient services program for Barrow Neurological Institute (BNI) and St. Joseph's Hospital &Medical Center (SJHMC). They will serve as the liaison between international patients, their BNI and SJHMC physicians, and their hospital nursing, allied health, and support staff to ensure that patient care services for international patients are well coordinated and culturally attuned. They will review and prepare relevant documents and records related to patient care and medical tourism.

The International Patient Services Program Manager facilitates and coordinates payment arrangements with the patient, the patient's insurance company, physician offices, hospitals, embassies and the SJHMC patient billing office. This position reports to the BNI Manager, Outreach and Patient Navigation and works collaboratively with the physician, nursing, allied health, and support teams that render care to international patients, and with staff from the Barrow and SJHMC Foundations.


Minimum Requirements:

Bachelors Degree

Three (3) years of healthcare or hospitality experience

Strong communication skills to effectively interpret and convey complex clinical and financial information to a variety of audiences.

Strong interpersonal skills to effectively navigate a matrix organizational structure.

Computer skills and the ability to utilize automated hospital billing and record systems.

Versed in bi-lingual medical terminology.

Able to speak, read, and write fluently in Spanish and English.


Demonstrated knowledge and experience in working with other cultures

Experience living, working, or studying abroad.

Registered Nurse

Certified Healthcare Interpreter (CT INTPRT)

Medical Tourism Experience

Ability to navigate U.S. and international healthcare delivery systems

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-53767

Employment Type Full Time

Department Patient Navigation & Outreach - BNI

Hours / Pay Period 80

Facility St Josephs Hospital and Medical Center

Shift Day

Location PHOENIX

State/Province AZ

Standard Hours Varied