Dignity Health Nurse Navigator in PHOENIX, Arizona


Located in the heart of Phoenix, Ariz., St. Joseph's Hospital and Medical Center is a 586-bed, not-for-profit hospital that provides a wide range of health, social and support services with special advocacy for the poor and underserved. St. Joseph's is a nationally recognized center for quality tertiary care, medical education and research. It includes the internationally renowned Barrow Neurological Institute, the Muhammad Ali Parkinson Center, the Norton Thoracic Institute, a campus of Creighton University's Medical School and the first Level I Trauma Center in Arizona verified by the American College of Surgeons. U.S. News & World Report routinely ranks St. Joseph's among the best hospitals in the United States for neurology and neurosurgery. For more information please visit our website at .


The Nurse Navigator represents Dignity Health with our local, regional, and international patients. The Nurse Navigator ensure the right services meet the patient needs. Complex problem solving, strong analytical skills and the ability to deal with ambiguity are required. A solutions oriented patient advocate with a passion to help others is desired. This role is responsible to identify and initiate referrals for appropriate care and programs. The incumbent is responsible for communicating with leadership and stakeholders related to program and patient care coordination.

The Nurse Navigator ensures interdisciplinary, patient-focused, well-coordinated system of care of patients - collaboratively assessing, planning, and facilitating the timely coordination of quality care while eliminating barriers and improving the patient's experience. The Patient Nurse Navigator is expected to work closely with the staff and physicians to create: 1. Seamless direct patient coordination, guidance, education, referral, and follow up to ensure an integrated and diversified delivery of care. 2. Serves as the patient's personal health liaison and is a primary resource for questions, becomes familiar with patients treatment plan and helps to coordinate multidisciplinary approach to care and navigation of entire treatment plan. 3. Provides on-going patient follow-up, calls and visits during on-going care and hospitalizations as well as emotional/psychosocial support to the patient and the family. 4. Offers patient appropriate bundles, affordable packaged pricing, and works with finance to provide/address the right mix of services to meet patients' care needs. 5. Assist in the development of bundles, access protocols, and processes to build the program and manage ongoing operations.



Five (5) years recent acute care experience

Completion of accredited RN program and Clinical Experience

Strong verbal and written communication skills

Current Arizona RN License

BLS (American Heart Association)


2 years call center or tele-health/telephone nurse experience

Experience referring to or arranging clinical and community resources

Insurance/benefits coordination experience preferred

Program management experience is desirable

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Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-52632

Employment Type Full Time

Department Performance Excellence

Hours / Pay Period 80

Facility St Josephs Hospital and Medical Center

Shift Day

Location PHOENIX

State/Province AZ

Standard Hours 8a-5p