Dignity Health Learning Center Coordinator in RANCHO CORDOVA, California


Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at. You can also follow us on Twitter and Facebook.


Position Summary:

The incumbent regularly performs a variety of complex duties involving review or processing of data, technology and/or information which requires the interpretation and application of specialized technical or program knowledge. The incumbent exercises a high degree of independence, initiative and originality with little day-to-day supervision; may also perform some secretarial duties, work on special projects and/or act as lead person in scheduling, training and assisting less experienced clerical staff in the performance of the department’s work.

Core duties:

  • Greet customers (visitors, patients, staff and physicians) in person and on the telephone; providing information, taking messages and/or referring to appropriate individual or department.

  • Maintain all training data for assigned programs and run reports for sign-in sheets, class attendance, certificate generation if needed, or training history. * Utilize Apperson test scanner machine to run reports depicting the most often missed questions on ACLS & PALS exams.

  • Extract data pertinent to CLC statistics, productivity, etc.

  • Design forms and processes as necessary for use by CLC staff, i.e., flyers/brochures, process for CE approval, contract approval, book loans, etc.

  • Maintain “NO SHOW” database to track the number of students who register, but do not attend CLC’s ACLS & PALS courses.

  • Inservice staff on proper utilization of forms and the effect and/or benefit to the department and organization.

  • Assist with interview process for clerical support personal as needed.

  • Orient and train new clerical support persons as hired.

  • Support internal committees with specific projects, procedural and forms development.

  • Suggest and implement new ideas for improved departmental efficiency.

  • Administrative Secretarial support for Director of Clinical Education.

  • Support educators in their projects and assigned tasks as requested, by providing feedback and support and ideas for process improvement.

  • Support Instructional Media Specialist in preparation and shipping of education DVDs to/from hospitals as needed. Assist in project by reviewing and cataloguing video materials.

  • Type correspondence and meeting minutes for staff and/or regional groups.

  • Research cost effective purchases for the department.

  • Inventory and order all supplies and resource materials needed in the department.

  • Process all outside class CEs, which includes putting into HealthStream and providing certificates to outside instructors and attendees, maintaining records of said classes and corresponding with outside educators.

  • Create Requisitions/Purchase Orders in Lawson Requisition Center for purchased equipment, supplies and services.

  • Approve invoices in Lawson and troubleshoot unpaid invoices with vendors, Accounts Payable and Purchasing.

  • Serve as main point of contact for all vendors.

  • Maintain accurate CE files, computer training history records, instructor files and teaching records meeting specific Board requirements.

  • Responsible for keeping current CLC’s continuing education provider status with CE Boards, including check requests and assembling required documents needed for renewal.

  • Maintain class registration and determine instructor ratios, as needed.

  • Collaborate with program manager, as needed, assisting in coordination of instructors, posting instructor’s training hours, distribution of homework or books, course paperwork and handouts, AV equipment and room set-up/clean-up and post class paperwork completion.

  • Maintain new hire roster, handouts, food (breakfast & lunch) ordering and massive room set up bi-monthly for NEO (New Employee Orientation).

  • Assist guest instructors as needed.

  • Arrange catering as requested.

  • Assist with room set up and tear down for classes and meetings.

  • Maintain instructor database as needed and ensure non-Dignity instructors have current contracts. *To include all teaching history for over 70 AHA Instructors.

  • Communicate course offerings to GSSA and non-Dignity facilities, as needed.

  • Communicate and/or post training records or competency validations to managers throughout the region as appropriate. Create competency validation for new hire nurses, email to appropriate manager and compile competency paperwork to be sent by interoffice mail to manager. *Provide copies of all students (ACLS, PALS & BLS) AHA cards to the staffing offices for the purpose of employee compliance.

  • Administrative support for Educators and coordinate coverage of classes and/or outside instructors. *Email AHA Instructors with reminders of their selected teaching dates & times.

  • Provide customers with course information as requested.

  • Coordinates necessary office and/or equipment repairs with vendors/workers.

  • Process payments or refunds and Interdepartmental Transfers, following department procedures.

  • Process quarterly interdepartmental charges for HealthStream NRP online testing, Apex Stroke Competency Series Testing, and HealthStream charge backs.

  • Provide room and equipment scheduling services utilizing scheduling software for CLC and hospitals as requested.

  • Coordinate all computer lab scheduling, including semester specific nursing student training.

  • Prepare weekly power point TV displays of daily class schedules. Run monthly classroom reports.

  • Provide back-up coverage/support to support staff during absences.

  • Interim program manager for CPR/BLS.

  • All other tasks as needed or necessary.


Minimum Qualifications:

  • High school diploma required or Completion of a business school curriculum required

  • One (1) year of experience as an Office Assistant II at Dignity Health or Three (3) years of increasingly responsible clerical experience required, with one year of which is equivalent to that of a Senior Office Assistant Dignity Health

  • Requires knowledge of:

  • Modern office methods, supplies and equipment

  • Establishment and maintenance of filing systems

  • Correct English usage including spelling, grammar and punctuation

  • Some knowledge of medical terminology and hospital operations and functions

  • Principles of effective training

  • Personal computers, word processing and database applications (e.g. Lawson, HealthStream)

  • Advanced computer skills in Microsoft Professional Office Suite

  • Standards of Conduct/Corporate Integrity Agreement


  • Requires ability to:

  • Organize work, establish priorities and manage time

  • Recognize needs and act on own initiative

  • Evaluate fluid situations accurately, trouble-shoot and take appropriate action

  • Work independently without close supervision

  • Provide exceptional customer service

  • Perform complex clerical work, following oral and written directions

  • Prepare clear and comprehensive reports using manual and computer information; keep multi-faceted records and make arithmetic computations

  • Communicate detailed program information to employees and others

  • Keep a variety of records and information; enter and retrieve data from a computer; operate a variety of software programs

  • Type at a speed of not less than 50 words per minute

  • Operate a variety of office equipment including computers, copiers, fax machines, and point of service machine

  • Provide service to a wide variety of people in person and by telephone, utilizing effective oral and written communication skills

  • Prepare correspondence, utilizing a wide knowledge of vocabulary, grammar and spelling

  • Train and provide guidance to others in the performance of their duties

  • Produce accurate work with attention to detail

  • Establish and maintain cooperative and effective working relationships.

  • Requires physical abilities to:

  • Physically able to walk, stand, stoop and lift

  • Good manual dexterity

  • Visual and auditory acuity

EHR TRAINER DUTIES (Excerpt from the “Computer/EHR Trainer” Job Description)

Position Summary:

The incumbent will assist the Computer Training Specialist/Program Manager with program development, implementation and evaluation. The incumbent will maintain records on program participation, supplies, and equipment. In addition, the incumbent will also coach participants to reinforce the application of program skills, observe applied skills of program participants and communicate with managers regarding employee competency and learning needs, and assist with development of individual/unit education plans.

Core Duties:

  • Ensure that all actions taken and all methods used to produce the results outlined below incorporate and promote GSSA’s Business Plan.

  • Teach and evaluate EHR computer training programs to effectively prepare designated employees to carry out their job responsibilities and to increase their level of job knowledge and satisfaction.

  • Participate in the assessment of the computer training needs of designated employees; participate in the design of effective curricula to include teaching modules, training manuals, resource materials and audio-visual materials to ensure the dissemination of appropriate information in a timely and efficient manner.

  • Coordinator semester specific Cerner training with contracted nursing schools.

  • Provision and troubleshoot Cerner access for nursing students and nursing faculty.

  • Ensure computer hardware is updated with current software to run computer training programs and is accessible to staff. Update and troubleshoot training domain (e.g., LearnB, TrainB, etc.) workarounds as needed.

  • Maintain records and recommend policies and procedures for program participation, use of supplies, and use of equipment to accurately monitor and maximize organizational resources.

  • Accommodate work schedules to meet the needs of Collaborative Learning Center and GSSA.

  • Supports other computer applications in the department as needed.

  • Travel routinely between campuses and other agencies, as required, to meet customer needs.

  • Demonstrate fiscal responsibility/savings in program planning and delivery.

Instructional Strategies

  • Selects teaching methodology based on desired learning outcome(s), learner needs and environmental constraints – Troubleshoot weekly capacity issues specific to Nursing Orientation.

  • Utilizes/supports formal instruction strategies (instructor-led, workshops)

  • Utilizes/supports virtual instructional strategies (e-learning, webinars)

  • Assists learners in navigating virtual instructional opportunities

  • Promotes active involvement of the learner

  • Provides for a variety of teaching strategies that promote problem solving and learning transfer

  • Ensures audiovisuals are easily read, attractively designed and have current content

  • Maintains a classroom environment that enhances learning and promotes positive behavior

Team Behaviors

  • Works effectively as a team member.

  • Maintains flexibility when managing multiple roles and responsibilities

  • Adjusts schedule as needed to meet needs of customers

  • Alters educational plans as needed to meet organizational goals

  • Adapts to changing circumstances

  • Manages change positively

  • Adjusts priorities/teaching techniques to meet learner needs

  • Meets deadlines by organizing and prioritizing work to be done

  • Regularly assesses own competence in required skills

  • Develops plan to increase educational competence

  • Thinks “outside the box,” seeks new ways of doing things, is innovative and proactive, and has a positive attitude toward change

Specific Knowledge

  • Adult learning principles which must be used during program development and delivery

  • Safe and effective use of AV and electrical equipment

  • Effective oral and written communication skills

  • Strong organization, prioritization and time management skills

  • Medical terminology

  • Experience in presenting computer training sessions

  • Knowledge of clinical practice documentation requirements, workflow and operating procedures

  • Competency assessment/validation

  • Change process

  • Coaching

  • Facilitation/Group dynamics

  • Needs assessment

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-57193

Employment Type Part Time

Department Strategic Planning

Hours / Pay Period 40

Facility Mercy Healthcare Sacramento

Shift Day


State/Province CA

Standard Hours Varies