Dignity Health Manager, Clinic Operations in RANCHO CORDOVA, California
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
The Manager, Clinic Operations is expected to provide visionary leadership to maximize the effectiveness of all service delivery systems, financial performance, engages staff and cultivate a care center culture that prioritizes humankindness and patient-centric care consistent with Dignity Health and the medical group's "way" and culture. Effectively manages all operational aspects of the assigned care center(s). Works closely with staff and providers to ensure that all fiduciary and care center goals are met. Proactively determines workload priorities through planning, coordination and managing staff and providers to meet the care center's administrative, operational and support requirements. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. This position will also have access to patient protected health information (PHI). The Manager, Clinic Operations has a responsibility to safeguard patient health and financial information.
Bachelor's degree in business, finance or healthcare administration or related field required (or equivalent combination of experience and education)
Five (5) years of recent management experience required
Demonstrated ability to effectively lead productive, engaged teams and work with providers
Knowledge of business and management principles, budget control and accounting principles, including capital budgeting, cost accounting, professional and patient billing; and ability to apply these principles to a health care environment
Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing systems
Knowledge of computers, systems and software, including word processing, spreadsheet, data base, clinic information systems, electronic medical records, billing systems, and other application packages
Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices
Is a visible, results oriented, and nimble leader with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests
Employs a style that is transparent, credible, and focused on relationship building, influence, conviction, innovation and integrity
High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in a professional manner
Excellent interpersonal and communication skills
Ability to express ideas effectively, both orally and in writing
Ability to demonstrate Dignity Health's values and exercise tact and diplomacy in dealing with others
Strong leadership and management skills to provide planning, coordination and direction to staff and ability to propose innovative solutions to challenges
Ability to effectively direct and motivate others
Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation
Ability to be flexible to maintain continuity of programs while considering individual staff needs and goals
Ability to work effectively and independently under pressure with a minimum of direction
Ability to understand and implement the requirements of providing patient care within a highly regulated and constantly changing environment
Ability to understand health care issues within a broad perspective, and to apply these issues to the care center setting.
Current California LVN or RN license preferred
Master's degree in business, finance or healthcare administration or related field
Previous out-patient practice & healthcare management experience. Previous management experience in a union environment. Prior managed care or integrated delivery systems experience.
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Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please
If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.
Job ID 2018-55951
Employment Type Full Time
Department Clinic Administration
Hours / Pay Period 80
Facility Dignity Health Medical Foundation
Location RANCHO CORDOVA
Standard Hours Mon-Fri (8-5)