Dignity Health Senior Director, Ambulatory Revenue Cycle Management in RANCHO CORDOVA, California


Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at. You can also follow us on Twitter and Facebook.


Position Summary, Senior Director, Ambulatory Revenue Cycle Management

While reporting to the VP of Finance, Physician Integration, the Sr Director of Ambulatory Revenue Management is responsible for leading Physician Integration’s Ambulatory Revenue Cycle Management functions to meet organizational and patient needs while fulfilling contractual, legal and regulatory requirements.

Core Duties:

This leadership role plans and directs Physician Integration’s (PI) ambulatory revenue cycle management operations inclusive of any and all third party vendor arrangements.This position leadsprocess improvement initiatives across all business functions related to revenue cycle activities (i.e., credentialing, patient registration, eligibility verification, financial clearance, charge capture, fee schedule maintenance, scheduling, patient accounting, customer service, coding, collections, etc.) in an effort to maximize the performance and integrity of the ambulatory revenue cycle process throughout Dignity Health Physician Integration. Develops, monitors and assesses business metrics in order to refine processes and improve efficiencies. Evaluates RCM performance across all markets and regularly provides upper management with RCM status. Partners with Managed Care and Care Management leaders to effectively manage patient risk pools.

The Leaders of Patient Financial Services/Revenue Cycle Management at Dignity Health Medical Foundation, Arizona and Nevada will have a dotted line reporting relationship to the Sr. Director of Ambulatory Revenue Cycle Management.

Leads and performs responsibilities in full alignment with Dignity Health’s mission, values, HumanKindness and Standards of Conduct. Collaborates closely with various areas of Dignity Health, Dignity Health Medical Foundation, and Medical Groups. The Vice President of Ambulatory Revenue Cycle Management must demonstrate exceptional collegial and productive working relations with others. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time. This position will also have access to patient protected health information (PHI). The Sr Director of Ambulatory Revenue Cycle Management has a responsibility to safeguard patient health and financial information .


Minimum Qualifications:

  • Education:

  • Bachelor’s degree in Finance, Accounting, Business Management or related field, or equivalent combination of experience and education.

  • Experiences:

  • Minimum of ten years of revenue cycle management experience in healthcare.

  • Minimum of five years of leadership experience.

  • Experience in a large, complex and integrated healthcare delivery system.

  • Experience and fluent in revenue cycle management systems.

  • Superior leadership experience, particularly in cultivating a high-performing team, and in developing and maintaining excellent relations with physicians and staff at all

  • Has demonstrated experience with outcome based compensation, such as; PHM, global risk, and valued based PPO products.

  • Fluent in GECB system.

  • FFS experience is required.

  • Proficiency and experience with EHRs

  • Experience with payers and billing, inclusive of Medicare, Medicaid and Commercial Payers

  • Special Skills:

  • Is a visible, results oriented, and nimble leader with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests.

  • Employs a style that is transparent, credible, and focused on relationship building, influence, conviction, innovation and integrity.

  • The ability to balance strong business capabilities and high business ethics with a commitment to service excellence.

  • The ability to translate vision into a strategic plan and execute the plan flawlessly.

  • The ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverables. This individual will be an outcome driven leader

  • High degree of resilience, has a sense of urgency, is outcome drive and can thrive in environment of rapid change while effectively managing pressure in an effective and professional manner.

  • Accepts responsibility for self and actions of direct reports. Maintains composure and speaks respectfully.

  • Exceptional interpersonal and communication skills. Ability to express and implement concepts and ideas, both orally and in writing.

  • Demonstrates Dignity Health’s values and exercise tact and diplomacy in dealing with others.

  • Ability to organize and set priorities to ensure that objectives are met, and delegates appropriately.

  • Recognizes the need for proactive change; adapts to and motivates others to adopt values, strategies, goals and plans in response to changing business conditions.

  • Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices.

Preferred Qualifications:

  • Education:

  • Master’s degree in business, finance or healthcare administration or related field, is preferred.

  • Experiences:

  • Previous ambulatory revenue cycle management experience highly preferred.

  • Experience with Cerner and IngeniousMed preferred.

  • Knowledge of and experience using revenue cycle and other healthcare financial performance metrics.

  • Vendor and Contract Management Experience.

  • Managed care experience is preferred.

  • Special Skills:

  • Demonstrated project management skills

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-51908

Employment Type Full Time

Department Physician Integration

Hours / Pay Period 80

Facility Mercy Healthcare Sacramento

Shift Day


Optional Work Location US-AZ-PHOENIX

State/Province CA

Standard Hours Mon-Fri (8-5PM)