Dignity Health Clinical Quality Manager in REDLANDS, California


The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.



This position performs clinical administrative support to the Quality Management Department. Responsibilities include chart audit and data gathering and reporting of quality measures and identifying clinical and educational needs.


  1. Knowledge and understanding of medical management.

  2. Knowledge and experience using TQM/CQI processes a plus.

  3. Ability to read and comprehend documents of a moderately complicated nature.

  4. Able to understand and apply the appropriate specifications for numerator and denominator, and exclusion criteria for quality measures

  5. Strong problem-solving abilities. Ability to identify issues and problems within clinical and administrative activities.

  6. Must be attentive to detail, accurate, thorough, and persistent in following tasks through to completion.

  7. Excellent communication skills with all levels of internal/external staff, management, members, physicians/physician office staff, vendors, etc.

  8. Ability to call patients for clinical follow-up and to aid in their access to care (Spanish is a plus).

  9. Ability to handle various situations in a professional manner, demonstrating excellent customer service at all times and ability to adapt to change.

  10. Ability to effectively provide feedback to team members through written and verbal communication.



  1. Current California RN or LVN license required.

  2. Three or more years’ experience in outpatient clinical care, preferably in a medical management environment.

  3. Prior knowledge of quality measurements (HEDIS, Pay for Performance, PQRS, etc.) and experience using the scores to improve care.

  4. Knowledge of QNXT, NextGen or similar programs is preferred.

  5. Must have valid California drivers’ license and clean DMV record.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-54485

Employment Type Full Time

Department Quality Management

Hours / Pay Period 80

Facility Dignity Health Management Services Organization

Shift Day


State/Province CA

Standard Hours Mon-Fri (8-5 PM)