Dignity Health Console Attendant/PBX Operator in REDWOOD CITY, California

Overview

About Sequoia Hospital – Hello Humankindness

Dignity Health Sequoia Hospital is an accredited, not-for-profit community hospital providing innovative and exceptional health care for generations of Bay Area residents. Sequoia’sis a nationally known pioneer in advanced cardiac care, affiliated with the Cleveland Clinic Heart and Vascular Institute. Sequoia has received national recognition from Healthgrades for superior patient safety and was named as one of America’s top 100 hospitals for cardiac care. Ourprogram is a designated Blue Distinction Center for Knee and Hip Replacement. Ouris consistently ranked as a favorite among Peninsula families. We are also known for our comprehensive emergency care and leading-edge. Our Pavilion combines the most advanced medical and surgical services with a unique healing environment, including private, spacious rooms and inviting garden areas.

Learn more,, and some of our services:

Responsibilities

The Medical Office Representative II position is the first point of customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Office Representative II may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system.

The Medical Office Representative II may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.

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REQUIREMENTS:

-Three (3) years experience in an outpatient setting as a Medical Office Receptionist performing similar duties preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries.

-High School diploma or equivalent.

-Impact of Decisions: Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community. Internal/External Contacts: Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors. Supervision: Reports to the Supervisor; does not supervise others.

-Excellent interpersonal, organizational, and customer service skills are essential.

-Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

-Familiarity with an electronic practice management system is preferred.

-Experience with multi-line phones/ACD phones preferred.

-Medical terminology preferred. ?

The ideal candidate will be required to work Saturdays to support the Saturday clinics

This position is represented by SEIU-UHW

Qualifications

One year experience within the past three years on a multiline telephone, switchboard or console processing high volume call traffic, preferably in a healthcare setting. One year experience within the past three years on a multiline telephone, switchboard or console processing high volume call traffic, preferably in a healthcare setting. Complete annual safety training. Complete and maintain department specific training. Experience using a PC with typing with accuracy at 30 wpm

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-53445

Employment Type Per Diem

Department Telecommunications

Hours / Pay Period 1

Facility Sequoia Hospital

Shift Varied

Location REDWOOD CITY

State/Province CA

Standard Hours VARIED

Work Schedule 8 Hour