Dignity Health Director, Patient Experience in SACRAMENTO, California

Overview

Established in 1973,is a full-service community hospital committed to providing excellence in health care for residents living in Sacramento's southern suburbs, including Laguna, Elk Grove and Galt. For additional information about Methodist Hospital, please visit us at methodistsacramento.org. Methodist Hospital is part of Dignity Health- a 21-state network of 9,000 physicians, 59,000 employees and more than 400 care centers, including hospitals, urgent and occupational care, imaging centers, home health and primary care clinics. In the Sacramento area, Dignity Health operates Mercy General Hospital, Mercy Hospital of Folsom, Mercy San Juan Medical Center, Methodist Hospital, Sierra Nevada Memorial Hospital, Woodland Memorial Hospital and Mercy Medical Group (a service of Dignity Health Medical Foundation). Dignity Health is committed to delivering compassionate, high-quality, affordable health care services with special attention to the poor and underserved.

Responsibilities

Ensures that Dignity Health (facility) delivers on our promise for Humankindness and improves Patient Experience. Collaborates with system to ensure the facility meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (CAHPS). Implements the system strategy and direction for the facility to drive the culture, tactics, processes, and feedback for patient experience. Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experience feedback and the identification and implementation of improvement strategies to achieve patient experience goals. Supports local patient experience committees or teams, education of patient experience results to hospital staff, and facilitation of improvement initiatives. Provides facility executive team with understanding of the patient experience and their impact on results.

Qualifications

Minimum of three (3) years experience in related field. Minimum three (3) years management experience. Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-58075

Employment Type Full Time

Department Hospital Administration

Hours / Pay Period 80

Facility Methodist Hospital Sacramento

Shift Day

Location SACRAMENTO

State/Province CA

Standard Hours 8am-5pm