Dignity Health Director, Patient Experience in SACRAMENTO, California
Established in 1973,is a full-service community hospital committed to providing excellence in health care for residents living in Sacramento's southern suburbs, including Laguna, Elk Grove and Galt. For additional information about Methodist Hospital, please visit us at methodistsacramento.org. Methodist Hospital is part of Dignity Health- a 21-state network of 9,000 physicians, 59,000 employees and more than 400 care centers, including hospitals, urgent and occupational care, imaging centers, home health and primary care clinics. In the Sacramento area, Dignity Health operates Mercy General Hospital, Mercy Hospital of Folsom, Mercy San Juan Medical Center, Methodist Hospital, Sierra Nevada Memorial Hospital, Woodland Memorial Hospital and Mercy Medical Group (a service of Dignity Health Medical Foundation). Dignity Health is committed to delivering compassionate, high-quality, affordable health care services with special attention to the poor and underserved.
Ensures that Dignity Health (facility) delivers on our promise for Humankindness and improves Patient Experience. Collaborates with system to ensure the facility meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (CAHPS). Implements the system strategy and direction for the facility to drive the culture, tactics, processes, and feedback for patient experience. Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experience feedback and the identification and implementation of improvement strategies to achieve patient experience goals. Supports local patient experience committees or teams, education of patient experience results to hospital staff, and facilitation of improvement initiatives. Provides facility executive team with understanding of the patient experience and their impact on results.
Minimum of three (3) years experience in related field. Minimum three (3) years management experience. Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree.
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Job ID 2018-58075
Employment Type Full Time
Department Hospital Administration
Hours / Pay Period 80
Facility Methodist Hospital Sacramento
Standard Hours 8am-5pm