Dignity Health FLOAT MOR I in SACRAMENTO, California


Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.


Position Summary:

The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Medical Office Representative may also perform a variety of other duties including but not limited to:

  • Collecting and updating demographics and insurance information

  • Verification of health plan eligibility

  • Taking complete and accurate messages

  • Scheduling mutually acceptable appointment times utilizing an electronic practice management system

The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.


Minimum Qualifications:

  • High school diploma required (or equivalent)

  • Excellent interpersonal, organizational, and customer service skills required

  • Keyboarding skills and the ability to utilize computer equipment and software are required as, is experience with other types of standard office equipment

Preferred Qualifications:

  • Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferredor an equivalent amount of experience in a high-volume customer service role in another industry/environmentor six (6) months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation

  • Familiarity with an electronic practice management system preferred

  • Experience with multi-line phones/ACD phones preferred

  • Medical terminology preferred

This position is represented by SEIU-UHW

The ideal candidate will work Saturdays to support the Saturday clinics

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-54749

Employment Type Temporary

Department Nursing Float Personnel

Hours / Pay Period 80

Facility Dignity Health Medical Foundation

Shift Day


State/Province CA