Dignity Health Solution Architect III - Unified Communications Architect - Remote Option in SAN FRANCISCO, California
Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charity care, community benefit, and unpaid cost of government programs. For more information, please visit our website at. You can also follow us on and.
The Solution Architect III role is to provide technology leadership for developing, integrating, and supporting Dignity Health Technology Services. This role will be responsible for specific application, database, network, infrastructure and/or engineering portfolios/platforms in partnership with Dignity Health’s business capability owners, external vendors and managed services partners. The Solution Architect III will:
Drive successful solution adoption from technology planning, investment decisions, implementation to ongoing operational support for several, highly complex platforms or portfolios
Identify and accelerate the elimination of applications and infrastructure which are not Invest platforms
Be responsible for improving the availability, security, compliance, interoperability, performance, and technology cost of assigned portfolios/platforms
Qualified candidates must possess a combination of business, technical and leadership skills. They must be change advocates and innovators, quick learners, results-oriented, and creators of compelling technology roadmaps. LSAs must seek out and synthesize IT and healthcare trends into multi-year technology investment plans. Mentoring and influencing others in a matrixed team environment is critical to success.
Create, implement, and support IT portfolios and platforms which accelerate the transformation of Technology Services as a key enabler to Dignity Health’s growth strategy and fulfillment of Dignity Health’s mission.
Act as the Dignity Health Technology Services champion with internal and external stakeholders regarding security, compliance, feature and product roadmaps, remediation, and service level agreements.
Lead, mentor, and coach Solution Architects I & II to build their skills and readiness in technology, portfolio, and platform responsibilities.
Lead focused proof-of-concept activities for technology assessments, communicate findings, develop portfolio roadmaps, investment prioritization, and successful implementation and adoption.
Be known as the subject matter expert for their portfolios/platforms and actively collaborate with other Solution Architects on IT standards, innovation and integration opportunities to enable new value chains and business efficiencies.
Act as the IT standards owner for several technology, platform, or portfolio domains and facilitate a collaborative process to establish, gain consensus, and communicate R&D, Invest, and Disinvest product roadmaps
Drive adherence to IT strategy and IT standards in design processes for 3rd party services, products acquired, internal services, integrated hosted solutions, and hardware/software vendors.
Ensure that portfolio/platform performance meets or exceeds operational metrics for scalability, security, compliance, performance and quality in accordance with negotiated service level agreements. Guide business owners and Technology Services teams to ensure the consistency of their components to the overall business capability, IT product architecture, and IT roadmaps
Create solutions that drive progress toward approved standards and reduce the number of exceptions by proactive roadmap and investment prioritization with business and IT owners.
Lead IT portfolio/platform maturity by driving the technical aspects of the acquired and developed products by applying industry best practices and technical due diligence.
Proactively develop an in-depth knowledge of all aspects of the solution domain to implement the most current and relevant solutions.
Proactively drive the assessment and resolution of software, hardware, or process defects discovered throughout the pre-launch, post-launch, and quality review processes.
Ensure that financial planning and controls for IT portfolio/platform decisions provide a return on investment, cost savings, performance improvement and clearly link to the defined business strategy.
Deep expertise in several technical domains (i.e. applications, network, database, or infrastructure) is preferred and subject matter expertise in multiple technology areas, such as mobile solutions, open source systems, SOA, cloud computing, security and identity management, data warehousing and analytics, voice and data network architectures, storage technologies, and SaaS, IaaS, and PaaS relationships
Strong time management and multi-tasking skills
Ability to travel on a limited basis and work varied or non-business hours
Participation in on-call rotations and working at a “hands on” level with Tier 3 technical support teams
Career and technical progression from hand-on support, development, design, and architecture to portfolio-level responsibilities including standards, strategy, product and capability roadmaps
Demonstrated leadership driving technology solutions from design through implementation thru a flexible staffing model which leverages cross-functional teams comprised of employees, vendors, outsource partners, and contractors across multiple locations
Proven ability to drive complex technical solutions which may include both legacy and converging technology use at an enterprise level and business process change through education and partnership with stakeholders
Demonstrated success in architecting large-scale and long-term technology transformation
Proven ability to conduct research and direct technical evaluations of IT issues and products
Deep awareness and understanding of emerging trends and technologies in IT and Healthcare
Proven ability thru experience to diagnose complex technical problems in a multi-layered enterprise solution environment encompassing both vendor and custom built solutions
Deep knowledge of information, software and technology infrastructure management principles, methods, standards, and techniques
Communication and presentation skills appropriate for executive and ‘C’ level interaction
Relentless pursuit of service excellence at both project and operational levels
Ability to build and maintain successful relationships with operational/production leadership as well as strategic planners
Demonstrated domain specific knowledge in multiple technologies is preferred, including but not limited to:
Java Application Server with WebSphere products
Microsoft .Net framework and ASP.Net
Relational databases and leading edge data warehouse approaches
Infrastructure technologies such as load balancers, fire walls, clustering, encryption devices, SAN, virtualization, and cloud services
Operating systems such as AS400, UNIX/Linux, Windows
Design tools, design patterns, and UML diagramming
Disaster recovery and business continuity planning
Security standards and practices, such as NIST, COBIT, ISO, and FIPS
Tools for monitoring system health and performance, resource utilization, and availability, such as Sitescope, Tivoli, and Keynote
Bachelor’s or Master’s degree in computer science, software engineering, hardware engineering, or relevant degree is preferred
Ten (10) or more years of experience in technology solutions engineering, technical infrastructure, or technical operations is preferred
One or more years of experience in the healthcare or medical industry (optional)
Knowledge of Meditech, Siemens, Cerner, Allscripts, and McKesson products (optional)
Knowledge of HIPAA and HITECH, Security Privacy plus, and Generally Accepted Privacy Principles (desired)
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Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please
If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.
Job ID 2018-49096
Employment Type Full Time
Department Unified Communications Prog
Hours / Pay Period 80
Facility Dignity Health
Optional Work Location US-CA-SAN FRANCISCO
Optional Work Location US-CA-RANCHO CORDOVA
Optional Work Location US-CA-Pasadena
Optional Work Location US-NV-HENDERSON
Standard Hours Mon-Fri (8-5 PM)