Dignity Health Patient Registration Rep in STOCKTON, California

Overview

is a member of Dignity Health . The word "dignity" perfectly defines what our organization stands for, showing respect for all people by providing excellent care. St. Joseph's Medical Center, was founded in 1899 under the direction of the Dominican Sisters of San Rafael, is a not for profit, fully accredited, regional hospital with 395 beds, a physician staff of over 400, and more than 2,400 employees. Specializing in cardiovascular care, comprehensive cancer services and women and children's services including neonatal intensive care. St. Josephs is the largest hospital as well as the largest private employer in Stockton, California. Nationally recognized as a quality lead, St. Josephs is consistently chosen as the "most preferred hospital" by local consumers.

Responsibilities

Position Summary:

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include:

  1. Appropriate patient identification

  2. Collecting accurate and thorough patient demographic data

  3. Obtaining insurance information and verifying eligibility and benefits

  4. Determining and collecting patient financial liability

  5. Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.

Qualifications

Minimum:

  • Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. 2 years preferred.

  • Applicable education and/or training can be used to balance a lack of experience

  • Thorough understanding of insurance policies and procedures. Working knowledge of medical terminology.

  • Able to perform basic mathematics for payment calculation. Intermediate to advanced computer skills.

Preferred:

  • Knowledge of charity care programs as well as the various government and non-government programs preferred.

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-60730

Employment Type Per Diem

Department Patient Registration

Hours / Pay Period 8

Facility St Josephs Medical Center

Shift Varied

Location STOCKTON

State/Province CA

Standard Hours As defined by the CBA and business needs.

Work Schedule 8 Hour