Dignity Health Telecommunications Analyst III in STOCKTON, California

Overview

Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.

Responsibilities

Position Summary:

Provide telecommunication system support for medium to advance complexity solutions, including software administration, moves, adds, and changes. Provide technical expertise for installation and maintenance of Telecom systems. Serve as liaison between the business and vendors and coordinates specific service delivery.

Core Duties:

  • Provide telecommunication system support for basic to medium complexity solutions, including software administration, moves, adds and changes, and basic to medium complexity troubleshooting

  • Assisting in recommending improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs

  • Plans installations by studying customer orders, plans, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assist in assessing installation site; assist vendor in preparing an installation diagram

  • Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications

  • Maintains telecommunication systems by troubleshooting and repairing outages; testing back-up procedures; updating documentation

  • Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems

  • Maintains customer rapport by listening to and resolving concerns; answering questions

  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt

  • Maintains safe work environment by following codes, standards, and legal regulations

  • Updates job knowledge by participating in educational opportunities; reading technical publications

  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

  • Assisting in writing technical specifications

  • Assisting in maintaining records and preparing required reports relevant to the operations of telecommunications

  • Serve as liaison between the business and vendors and coordinates specific service delivery

  • Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications

  • Manages assigned projects and program components (e.g. telecom system design, installation, and repair; parts and equipment inventory, etc.) for the purpose of maintaining equipment in a safe and functional operating condition

  • Monitors assigned servers and telecommunication systems for the purpose of ensuring continuity of service

Qualifications

Minimum Qualifications:

  • Bachelor’s degree in related business discipline (or equivalent work experience) required

  • Six (6) years of experience (or equivalent combination of education and work experience supporting large PBX and voice mail systems) required

  • Ability to work independently as well as work with the team when needed required

  • Ability to multi task in a fast paced work environment required

  • Demonstrated skills in the customer service approach to service delivery and effectively communicates with our customers on requests and incidents required

  • Demonstrated effective time management and organizational skills in prioritizing and executing assigned tasks required

  • Functional understanding of business needs enough to offer advance telecommunications voice solutions required

  • Telecom PBX experience

  • Cabling Plant experience

  • Avaya/Nortel PBX experience

  • Unified Communications experience

  • Must be able to bend, crawl under or behind furniture if necessary, and perform a lot of walking

Preferred Qualifications:

  • Three (3) years of experience supporting IVR Technology preferred

  • Three (3) years of experience supporting Cisco UC preferred

  • Experience installing and supporting call accounting software platforms preferred

  • Cabling skills, including familiarity with cabling standards from ETSI, TIA and EIA, as well as familiarity with the National Electric Code, preferred

  • Cross-platform telecom systems skills preferred

  • Advance understanding of relevant metrics and analytics for telecom networks preferred

  • Use and maintenance of advance installation tools preferred

  • Knowledge of the advance concepts of telecommunications preferred

  • Ability to apply specialized communications methods and analytical techniques preferred

  • Excellent abilities in the use Microsoft Office applications including Word, Excel, PowerPoint and Visio preferred

  • Identification and control of hazards preferred

  • Advance documentation practices skills preferred

  • Ascom wireless phones experience

  • Nortel/Cable Plant/Spectralink Wireless/Cisco experience helpful

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Equal Opportunity

Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-57875

Employment Type Full Time

Department Field Support Services

Hours / Pay Period 80

Facility Dignity Health

Shift Day

Location STOCKTON

State/Province CA

Standard Hours Mon-Fri (8-5 PM)